Privacy Policy
What does this policy cover?
Respecting your privacy is important to us, as is being transparent about how we collect, use and share information about you with each other. This policy is designed to help you understand:
- What information do we collect about you?
- How do we use the information we collect?
- Why do we share the information we collect?
- How we store and secure the information we collect?
- How to access and control your information?
- Why do we transfer the information we collect internationally?
Other important information on privacy
This privacy policy covers the information we collect about you when you interact with BSM Transports (for example, by attending BSM Transports events or filling in information fields on our website), unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
When we refer to ‘BSM Transports’, “we” or ‘us’ in this policy, we mean that BSM Transports is the only entity that owns and controls the information that BSM Transports collects when you use its tools and services. BSM Transports offers information and solutions to optimise your supply chain, including our web-based productions, workshop productions and inter-industry exchanges, which help you to improve your efficiency, reduce your breakdown rate and benefit your production. We refer to all these products and our other services and websites as ‘Services’ in this policy.
What information do we collect about you?
We collect information about you when you provide it to us, when you use our Services and when other sources provide it to us, as described below.
Information you provide to us
Nous collectons des informations vous concernant lorsque vous les saisissez dans les Services ou nous les fournissez directement.
Account and Profile Information
We collect information about you when you register or make purchases through the Services. For example, you provide contact and, in some cases, billing information when you subscribe to the Services. We keep track of your preferences when you download files made available through our Services.
Content you provide via our social networks and website
The Services also include our social networks and website owned or operated by us. For example, you provide us with content when you provide comments or when you participate in interactive features, surveys, contests, promotions, sweepstakes, activities or events. Similarly, statistical analyses of these media provide us with information about your relationship with us.
Information you provide via our support channels:
The Services also include customer support, where you can choose to submit information about a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a customer account, speak directly to one of our representatives or communicate with our teams, you will be asked to provide contact information, a summary of the problem you are experiencing and any other documentation, screenshots or information that may help resolve the problem.
Cookies and other tracking technologies
These are simply analytical means that use cookies and other tracking technologies to recognise you on different services and products.
Information we receive from other sources
We receive information about you from other users of the Service, from third party services and related companies, and from our business and distribution partners.
Other users of the Services
Other users of our Services may provide information about you when they submit content via the Services. For example, you may be mentioned by someone else on a posting, or when downloading from our website. We also receive your email address from other Service users when they provide it in order to invite you to use our Services. Similarly, a member of your professional entourage may provide your contact details when appointing you as a representative or direct contact.
BSM Transport partners
We work with a network of partners who provide services related to our products. Some of these partners also help us market and promote our products, generate leads for us and resell our products. We receive information from these partners, such as billing information, company name, products you have purchased or may be interested in, review information provided, events you have attended and the country you are in.
Other Partners
We receive information about you and your activities on and off the Services from third party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with our Services and online advertisements.
How we use the information we collect
How we use the information we collect depends in part on the Services you use, how you use them and the preferences you have communicated to us. The following are the specific purposes for which we use the information we collect about you.
To provide the Services and personalise your experience
Nous utilisons les informations vous concernant pour vous fournir les Services, y compris pour traiter les transactions avec vous, fournir un support à la clientèle de proximité et également exploiter et maintenir les Services vous concernant. Nous pouvons utiliser votre domaine de messagerie pour déduire votre affiliation avec une organisation ou une industrie particulière afin de personnaliser le contenu et l’expérience que vous recevez de nos Services.
For research and development
We are always looking for ways to make our Services smarter, faster, safer, more integrated and more useful to you. We use collective learnings about how users use our Services and feedback provided directly to solve problems and identify trends, usage, business patterns and areas for integration and improvement of the Services. In some cases, we apply this knowledge across BSM Transports to improve and develop similar functionality or better integrate the services you use such as in global R&D concerning the management of your logistics flows.
To communicate with you about the Services
We use your contact information to send communications to you by e-mail and within the Services, including confirming your purchases, sending you quotation or pricing reminders, responding to your comments, questions and requests, providing customer support and sending you technical notices, updates, etc. We may also use your contact information to contact you for other purposes. Depending on your subscription to our social networks and our newsletter, we provide personalised communications based on your activity, geographical area and your interactions with us. If you have subscribed to these communications and wish to unsubscribe, you will find this option in the communication itself or in your account settings.
To market, promote and drive engagement with the Services
We use your contact details and information about how you use the Services to send communications that may be of interest to you, including by email. These communications are intended to drive engagement and maximise what you get out of the Services, including information about new ranges, survey requests, newsletters and events that may be of interest to you. We also communicate with you about new product offers, promotions and competitions.
Customer Support
We use your information to resolve technical problems you encounter, to respond to your support requests, to analyse incident information and to repair and improve the Services. Where you authorise us to do so, we will share your information with a BSM Transport expert in order to respond to support requests. Please note that BSM Transports experts are employees of BSM Transports or directly affiliated with BSM Transports.
For Safety and Security
We use information about you and your use of the Service to verify accounts and activities, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, audit functions and information relating to the acquisition, merger or sale of a business.
With your consent
We use information about you where you have given us your consent for a specific purpose not listed above. For example, we may publish photos/videos/audios, testimonials or featured customer stories to promote the Services, with your permission. Otherwise, your anonymity will be respected and the photos or videos used will be purely technical, made with your written or verbal consent at the time of the shoot and respecting the anonymity of the people who may appear in them.
Legal basis for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have the legal basis to do so under applicable European law. The lawful basis depends on the Services you use and how you use them. This means that we will only collect and use your information in the following circumstances:
- We need it to provide the Services to you, including to operate the Services, provide customer support and personalised features and to protect the safety and security of the Services;
- It is for a legitimate interest (which is not overridden by your data protection interests), for example for research and development, to market and promote the Services and to protect our legal rights and interests;
- You give us your consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to us using information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we use your information because we or a third party has a legitimate interest in doing so, you have the right to object to such use even though, in some cases, this may mean no longer using the Services.
Why do we share the information we collect?
We provide IT solutions and materials, and we want them to work well for you. This means sharing information via the Services and with certain third parties. We share the information we collect about you in the ways described below, including in connection with any business transfers, but we do not sell information about you to advertisers or other third parties.
Sharing with other users of the service:
When you use the services, we share certain information about you with other users of the service.
Managed Accounts and Administrators:
If you register or access the Services using an email address with a domain owned by your employer or organization, or if you link that email address to your existing account, that organization wishes to establish a BSM Transports account. Your name, contact details, content and use of the account may become available to us and other users of the BSM Transports service who may provide you with additional products and services or integrate your BSM Transports services or other products and services. For example, your organization may request that we provide additional security controls on your account to protect information about your organization to enhance collaboration and functionality among the products you use. If you are the direct contact for a board, team or company or business account within your departments, we may share your contact information with current or former employees of our Services for the purpose of facilitating requests related to our Services.
Sharing with third parties:
We share information with third parties who help us operate, provide, improve, integrate, customize, support and market our Services. It is not intended that any of these third parties may retain your data or use it for any purpose other than BSM Transports.
Service Providers:
We work with third party service providers for website and social network development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analytics and other services. If a service provider needs to access information about you to perform services on our behalf, they will do so on our instructions, including following policies and procedures designed to protect your information.
Links to Third Party Sites:
The Services may include links that direct you to other sites or services whose privacy practices may differ from ours. Your use of, and any information you submit to, any of these third party sites is governed by their privacy policies, not this one.
Third-party widgets:
Some of our Services contain social media widgets and features, such as LinkedIn and Facebook buttons. These widgets and features collect your IP address, the page you visit on the Services, and may set a cookie to enable this functionality to work properly. Social network widgets and features are hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company that provides them.
With your consent:
We share information about you with third parties when you give us permission to do so. For example, we often post satisfied customer stories on our website and social networks. With your consent, we may or may not display your name next to the customer case.
Complying with enforcement requests and applicable laws; Enforcing our rights:
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to: (a) comply with any law, regulation, legal process or governmental request, including to meet national security requirements; (b) protect the safety or integrity of our products and services, (c) protect BSM Transport, our customers or the public from harm or illegal activities, or (d) respond to an emergency in which we believe in good faith that we must disclose information to help prevent the death or serious bodily injury of any person. For more information on how we respond to government requests, see our Commitments and CSR.
Business transfers
We may share or transfer information we collect under this privacy policy in connection with any merger, sale of assets, financing or acquisition of all or part of BSM Transports business to another company. You will be notified by e-mail and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.
How we store and secure the information we collect?
Information storage and security
We use service providers with technical measures to secure your data. Although we implement safeguards designed to protect your information, no security system is impenetrable and, due to the inherent nature of the Internet, we cannot guarantee that data transmitted over the Internet or stored on our systems or under our control is secure from intrusion by others. We will respond to requests in this regard within a reasonable time.
How long we keep information
The length of time we keep the information we collect about you depends on the type of information, as described in more detail below. After this time, we will delete or anonymise your information or, if this is not possible (for example, because the information has been stored in a back-up archive), we will keep your information secure and isolate it from further use until deletion is possible.
How to access and control your information?
You have certain choices regarding your information. Here is a summary of these choices, how to exercise them, and their limitations. We will respond to requests within a reasonable time.
Your choices:
You have the right to request a copy of your information, to object to the use of your information (including for marketing purposes), to request deletion or restriction of your information, or to request your information in a structured electronic format. Below, we describe the tools and processes for making these requests. You can exercise certain choices through the Services by contacting us directly as indicated in the Contact Us section below for assistance.
Your request and choices may be limited in certain cases: for example, if your request reveals information about another person, or if you request the deletion of information that we are permitted by law or have a legitimate interest in retaining. When you have asked us to share data with third parties, you will need to contact those third-party service providers directly to delete or restrict your information. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, work, or if you believe your rights have been violated.
– Access, update, or delete your information:
Our Services and related documentation give you the ability to access and update certain information about you from within the Service. For example, by contacting our staff directly, who will update your information. We may delete certain information about you. Please note, however, that we may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.
– Request that we stop using your information:
In certain cases, you can ask us to stop accessing, storing, using, and processing your information when you believe we do not have the appropriate rights to do so. For example, if you believe a Service has been created for you without your permission or if you are no longer an active user, you can request that we delete your account as described in this policy. Where you have given us consent to use your information for a limited purpose, you may contact us to withdraw that consent, but this will not affect any processing that has already taken place at that time. You can also opt out of our use of your information for marketing purposes by contacting us as described below. When you make such requests, we may need time to investigate and respond to your request. If there is a delay or dispute over the right to continue using your information, we will limit any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (if applicable).
– Opt Out of Communications:
You can opt out of receiving promotional communications from us by using the unsubscribe link in each email or by contacting us to remove your details from our promotional email list or registration database. Even after you opt out of receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. Please note that you will continue to receive generic advertisements.
– Sending “Do Not Track” Signals:
Some browsers have built-in “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating that you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us, as described above.
Data portability: Data portability is the ability to obtain some of your information in a format that you can move from one service provider to another (for example, when you transfer your mobile phone number to another operator).
Other important information on privacy
Notice to End Users
Our products are intended for professional or nonprofit use. When the Services are made available to you through an organization (e.g., your employer), that organization is the administrator of the Services and is responsible for the end users and/or Service sites over which it has control. If this is the case, please direct any privacy-related questions to your administrator, as your use of the Services is subject to that organization’s policies. We are not responsible for the security or privacy practices of an administrator’s organization, which may differ from this policy.
Even if the Services are not currently administered to you by an organization, if you are a member of a team administered by an organization, or if you use an email address provided by an organization (such as your work email address) to access the Services, then the administrator of that team or the owner of the domain associated with your organization’s email address (for example, your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens. Please contact your organization or consult your administrator’s organizational policies for more information.
Our Policy Toward Children
The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we learn that a child under the age of 16 has provided us with personal information, we will take steps to delete it. If you learn that a child has provided us with personal information, please contact us.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. When we do, we will post any changes to the Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on our website pages, social media, or by sending you an email notification. We will also keep previous versions of this Privacy Policy in an archive for your convenience. We encourage you to review our Privacy Policy each time you use the Services to stay informed about our information practices and how you can help protect your privacy.
Cookies
The web site www.bsm-transports.com may ask you to accept cookies for statistical purposes. A cookie (more than a simple biscuit) is a piece of information placed on your hard drive by the server of the website you are visiting. It contains several pieces of data that are stored on your computer in a simple text file that a server accesses to read and save information. Some parts of this website may not be functional without the acceptance of cookies. We use cookies to guarantee you the best experience on our website and to allow you to find the information you need.
Services provided
All of the company’s activities and information are presented on our website www.bsm-tranports.com. BSM Transports is committed to providing information on its website that is as accurate as possible. The information on its website is not exhaustive, and the illustrative photos are non-binding. They are provided subject to changes that may have been made since they were posted online. Furthermore, all information provided on the website is provided for informational purposes only and is subject to change or modification without notice.
Contractual limitations on data
We use cookies to ensure you get the best experience on our website. If you continue to use our website, we will assume that you accept our use of cookies. The information contained on this website is as accurate as possible and is updated at various times throughout the year, but may nevertheless contain inaccuracies or omissions. If you notice a gap, error, or what appears to be a malfunction, please report it by calling 03 21 30 02 06, describing the problem as precisely as possible (page causing the problem, type of computer and browser used, etc.). Any downloaded content is at the user’s own risk and responsibility. Consequently, BSM Transports cannot be held liable for any damage to the user’s computer or any loss of data resulting from downloading. Furthermore, the user of the site agrees to access the site using recent, suitable, and virus-free hardware.
Disputes
These terms and conditions of the website www.bsm-transports.com are governed by French law, and any dispute or litigation that may arise from the interpretation or execution of these terms and conditions shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the company’s registered office. The language of reference for the settlement of any disputes is French.
If you do not agree with this Privacy Policy, you should discontinue using the Services.
Read our legal notices.
Contact us
Your information is controlled by BSM Transports. If you have any questions or concerns about how your information is processed, please direct your request to BSM Transports, as indicated below.
BSM Transports,
15 rue du Petit Port, 62480 LE PORTEL
Phone 03 21 30 02 06